Frequently Asked Question

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”General” tab_id=”1484002138605-bf2db5e5-9d86″][vc_row_inner][vc_column_inner][vc_toggle title=”How do I search for products?” el_id=”1484002294187-082d8d49-682b”]Click on the category name at the top menu of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage beside contact link to find your preferred products.
Click here for more information about how to find a product[/vc_toggle][vc_toggle title=”How do I place an order on your website? ” el_id=”1484002738399-27e2d774-1e8d”]Once you have found your preferred product, just follow the steps below:

• Select a preferred quantity and then click on ‘ADD TO CART’, to add this product to your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’ button

If you encounter any problems while placing your order, do not hesitate to contact us on +2347037847047 or email us at [email protected] [/vc_toggle][vc_toggle title=”What if I cannot find my particular product on herbalstore.com.ng?” el_id=”1484003970145-2d7fc979-c310″]If we do not currently have your particular item, please inform us (contact us at [email protected] or call us on +2347037847047) as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want. Please kindly check the content of some products listed our store[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Shipping & Delivery” tab_id=”1484002138798-af808bea-214c”][vc_row_inner][vc_column_inner][vc_toggle title=”Can you deliver to me outside Lagos?” css_animation=”fadeIn” el_id=”1484025468113-9c609d1f-0967″]

Yes, herbalstore.com.ng delivers products to customers anywhere in Nigeria. We have a partnership with CourierPlus for deliveries (cash on delivery (COD) and online payment)

[/vc_toggle][vc_toggle title=”When will I get my product after I place an order (delivery period)?” css_animation=”fadeIn” el_id=”1484025833131-98b990ad-74a7″]

Our standard delivery timeline of 1-6 days in Lagos and 3-8 days for regions outside Lagos. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.

[/vc_toggle][vc_toggle title=”Do you have an office address?” css_animation=”fadeIn” el_id=”1484026160671-0e56e298-e741″]

Our corporate office is located at Obanikoro, please our contact page. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.

[/vc_toggle][vc_toggle title=”How do you charge for shipping?” css_animation=”fadeIn” el_id=”1484026336456-4d0eb9ed-d677″]

A charge is applied based on your order weight and your shipping address

[/vc_toggle][vc_toggle title=”How do you charge for shipping?” css_animation=”fadeIn” el_id=”1484026423436-8fc6365c-0f17″]

A charge is applied based on your order weight and your shipping address

[/vc_toggle][vc_toggle title=”What if I am not home at the time of delivery?” el_id=”1484026484451-3b986723-98f1″]

Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item.

[/vc_toggle][vc_toggle title=”Can my parcel be delivered to an office address?” css_animation=”fadeInDown” el_id=”1484026985728-d0f3664d-667e”]

Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.

[/vc_toggle][vc_toggle title=”My items haven’t arrived yet. What can I do?” css_animation=”fadeInDown” el_id=”1484027055458-eea17034-f66a”]

If you haven’t received your items after the 5th day, kindly contact us on 07037847047 or send an email to [email protected] (quoting your order number).

[/vc_toggle][vc_toggle title=”Which locations do you accept Cash on Delivery?” css_animation=”fadeInDown” el_id=”1484027332493-b2958d9c-0568″][/vc_toggle][vc_toggle title=”Will I receive all my orders in a single package?” css_animation=”fadeInDown” el_id=”1484027754218-fda38a21-070b”]

We endeavor to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline

[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Payment” tab_id=”1484027929528-0fbe47f2-b343″][vc_row_inner][vc_column_inner][vc_toggle title=”How do I make payment?” css_animation=”fadeInUp” el_id=”1484027978421-47a0a06c-3f8a”]

Herbalstore.com.ng has two payment options to choose from: Pay on Delivery or prepaid option via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

[/vc_toggle][vc_toggle title=”Are your prices negotiable?” css_animation=”fadeInUp” el_id=”1484028158584-b303c6ac-b5de”]

Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.

[/vc_toggle][vc_toggle title=”What is 3D Secure?” css_animation=”fadeInUp” el_id=”1484030332832-f43e1559-1ad0″]

It is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. The instructions that you see on the pages within our site are coming directly from your card issuing banks (e.g. GTB, Zenith, Access, etc.) and any information you submit on these authentication screens are securely passed to your bank. No information will be captured, stored or viewed on any HERBAL STORE system.

[/vc_toggle][vc_toggle title=”Will my card details be safe?” css_animation=”fadeInUp” el_id=”1484030467630-83dda65d-7adf”]

Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.

[/vc_toggle][vc_toggle title=”Why has my card been declined?” css_animation=”fadeInUp” el_id=”1484030499211-e3f71a97-a1b4″]

There can be several reasons why your card has been refused such as the use of a wrong PIN, network issue. For further details, please contact your card issuer.

[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Return” tab_id=”1484030768676-005ac519-4ec8″][vc_row_inner][vc_column_inner][vc_toggle title=”What is your returns policy?” css_animation=”fadeIn” el_id=”1484030843336-a0799208-38b6″]

We currently have a returns policy of 7 days from the date of delivery to return the product(s) and this applies to all our products. If you are dissatisfied with any product you receive, you can request a refund as long as it meets our conditions.

[/vc_toggle][vc_toggle title=”I have received a faulty item” css_animation=”fadeIn” el_id=”1484031099551-e737bde3-6c0e”]

We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory- due to defective workmanship or materials, we will refund you the purchase price if it meets our timeline requirements or sends another one. But note, products that pass quality check, and are deemed satisfactory will be returned to you for your use.

[/vc_toggle][vc_toggle title=” I have received my order but the wrong item was delivered to me ” css_animation=”fadeIn” el_id=”1484032143705-3c822585-0424″]

I have received my order but the wrong item was delivered to me. Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.

We will work on retrieving this product and processing a refund or new order once this claim is validated, as long as it is within our 7 days returns policy.

[/vc_toggle][vc_toggle title=”How long have I got to send an item back and get a refund?” css_animation=”fadeIn” el_id=”1484033156232-3c57dda4-0839″]

We hope you’ll love every Jumia.com.ng purchase you make. But if you ever need to return an item, you can do so within 7 days from the delivery date.

[/vc_toggle][vc_toggle title=”I was charged a shipping charge. Will it be refunded when I return my product?” css_animation=”fadeIn” el_id=”1484033214160-e6777a01-886a”]

No. The percentage charged us by our shipping company will be deducted. You can only get full refund if the product sent has defective or if we send wrong product

[/vc_toggle][vc_toggle title=”How will I receive my refund?” css_animation=”fadeIn” el_id=”1484033467319-fb871839-4ce0″]

After an item is retrieved, we refund the cost of eligible purchases by:

1. Pre-paid orders are refunded via card reversal.
2. Cash via bank transfer.
3. There is also the possibility of picking another product if the customer desires.

[/vc_toggle][vc_toggle title=”I have not received my refund yet. What do I do?” css_animation=”fadeIn” el_id=”1484035490452-20174f74-91c8″]

You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delayed depending on the bank’s processing business days. If you have not received an email regarding your returns after 8 days from retrievals in Lagos and 14 days from retrievals outside Lagos, please email us at [email protected]

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